Delivery & Access Policy
CYPIA LIMITED ("Cypia", "we", "us", "our") — cypia.pro
Effective date: 18 August 2026
This Delivery & Access Policy explains how you receive access to the digital training courses ("Courses") you purchase from https://cypia.pro (the "Site"). As all Courses are digital products, there is no physical shipping — access is delivered electronically as described below.
1. How Courses are delivered
Once your payment has been successfully processed, you will be given access to your purchased Course in two ways:
- Email confirmation — you will receive an order confirmation email at the address provided at checkout, containing details of your purchase and instructions for accessing your Course.
- Customer dashboard — your Course will also be added to your account dashboard on the Site, where you can log in at any time to view and access your purchased Courses.
In most cases, access is available immediately after payment is confirmed. In rare cases (e.g. payment verification checks), access may be delayed by a short period.
2. Accessing your account and courses
To access your Courses via the dashboard, log in to your account at https://cypia.pro using the email address and password used at checkout. If you checked out as a guest, you may need to create an account using the same email address, or contact us for assistance linking your purchase.
It is your responsibility to ensure you provide a valid, monitored email address at checkout, as this is how we send delivery confirmations, access instructions, and important account or Course updates.
3. Access period
Unless otherwise stated on the product page at the time of purchase (for example, where "lifetime access" is specified), access to a Course is provided for the period stated at checkout. Please refer to the individual Course description for the specific access terms that apply to your purchase.
4. Technical requirements
To access your Courses, you will need a device with a compatible web browser and a stable internet connection. We are not responsible for access issues caused by your device, software, or internet connection.
5. Delivery or access issues
If you do not receive your confirmation email, cannot see your Course in your dashboard, or experience any technical issue accessing your Course, please contact us as soon as possible so we can help resolve it:
- Email: contact@cypia.pro
- Phone: +44 7418 602336
Please check your spam/junk folder for delivery emails before contacting us, and ensure the email address on your order is correct.
6. Related policies
For information about cancelling an order or requesting a refund, please see our Refund & Cancellation Policy. For information about how we handle your personal data, please see our Privacy Policy.
7. Changes to this Policy
We may update this Policy from time to time. Changes will be posted on this page with a revised effective date. This Policy was last updated on 18 August 2026.
8. Contact us
If you have any questions about this Delivery & Access Policy, please contact us:
- Email: contact@cypia.pro
- Phone: +44 7418 602336
- Address: CYPIA LIMITED, 13 Freeland Park, Wareham Road, Poole, Dorset, UK, BH16 6FA